Frequently Asked Questions And Answers

Based on some of the questions that we encounter on a regular basis from our customers, we have collated some of the most common ones here. Do go through these and any queries that you might have will be answered in all probability. If not, do write in to us at info@minivanplus.com and we shall have a reply sent as quickly as possible. We can also be reached at +44 (0) 770 278 7600 we will be happy to hear from you!

How long a journey is it from the cruise port to London and Heathrow airport?

Depending on the time of the day and traffic conditions:
From Southampton cruise port to Heathrow airport - 90 mininutes and to London - 120 minutes.
From Dover cruise port to Heathrow airport - 120 minutes and to London - 120 minutes.
From Harwich to Heathrow airport - 150 minutes and to London - 120 minutes

What are the methods of payment that are acceptable?
We accept payments in pounds sterling and all major credit cards.

Can we also use Mini Van Plus’ vehicles for local travel apart from cruise and airport trips?
Yes! We offer sightseeing tours, shopping trips as well as the option to hire vehicles on an hourly or daily basis, as your need might be, at very competitive rates.

How do we locate our driver at the HEATHROW AIRPORT?
Your designated driver will meet you at the information desk inside the airport terminal holding a sign with MINIVAN PLUS written on it. In case you are unable to locate your driver, please contact us immediately on +44 (0) 796 190 3275 so we can contact the driver and arrange an alternate easy to find meeting point for you within the terminal.

How do we locate our driver at our HOTEL?
Your designated driver will meet you at the conceirge/receiption desk inside the hotel, please make yourself known to the conceirge/receiptionist of the hotel and be ready to travel at the designated time slot. In case you are unable to locate your driver, please contact us immediately on +44 (0) 796 190 3275 so we can contact the driver.

How do we locate our driver at the CRUISE PORT?
Your designated driver will meet you at the exit of terminal building holding a sign with MINIVAN PLUS written on it. In case you are unable to locate your driver, please contact us immediately on +44 (0) 796 190 3275 so we can contact the driver.

Are the drivers at Mini Van Plus accessible while they are in the airport terminal or driving?
Yes, all Mini Van Plus drivers carry a cell phone at all times.

Will the driver wait while we clear customs?
Yes, the driver will normally wait for over an hour before enquiring at the information desk and check your name with our base office regarding the status. If there is no information about your whereabouts even after another half an hour lapses, he may leave. It is hence advisable to keep us informed in case you are facing delays longer than an hour at the customs clearance desk so as to avoid any delays.

Can we expect help with planning an itinerary from your office?
Yes; all personnel at Mini Van Plus staff are experienced, well trained, courteous and knowledgeable – they will be glad to assist you with sightseeing tours of London and adjoining areas.

Are Mini Van Plus’ services licensed?
Minivan Plus is licenced by the public carrige office and all our vehicles are fully insured and licensed.

How dependable are Mini Van Plus’ drivers?
All our drivers are experienced, courteous and above all, excellent at their job – we are very strict with hiring only those with an accident free driving track record. All our drivers are registered with the public carriage office. They are also knowledgeable in London sightseeing tours, and can help guiding private individuals and small groups.

How do I get a quick quote?
In case you would like a Quick Quotation, Please Email Us at info@minivanplus.com with your contact details and we shall get back to you within 12 hours.

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